Shipping policy

Orders are typically processed within 1–3 business days. You can expect your order to arrive within 5–15 business days, depending on the shipping method, product(s), and your location. If you purchase multiple items, they may be shipped in separate boxes for logistical reasons.

All orders are handled through HEXLED Lighting International Fulfillment Centers, which include our US warehouse and a network of global fulfillment partners. Your order will ship from the most suitable location based on product availability and your delivery address, ensuring efficient and reliable service.

Most orders are delivered by our trusted logistics partners: UPS, FedEx, USPS, DHL, or other reliable carriers where applicable.

Please note that import duties, taxes, and other fees are not included in the prices shown and will be the responsibility of the buyer. These charges are determined by your country’s customs policies and will be collected by the courier service upon delivery.

If you have any questions regarding shipping, please contact our customer service team at info@hexledlighting.com.